In order for us to be able to answer your questions or to contact you and/or for improving the services provided by our developer portal (hereinafter named „sandbox”), Raiffeisen Bank SA (hereinafter named „the Bank”)  proccesses your above-mentioned personal data, according to the provisions of the Regulation 2016/279 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, also known as „GDPR” (General Data Protection Regulation) and subsequent rules.

Personal data processed by the Bank are part of the following categories of data subjects: people who want to ask a question or register an online suggestion / complaint through this page, whether or not they have created a portal developer account.

For fulfilling the purposes, the Bank processes personal data provided directly by you through the present form as well as data that are generated based on this, respectively, internal identification code - if necessary, for concluding and executing the agreement between you and the Bank, respectively for providing the services. To fulfill the above-mentioned purposes, Raiffeisen Bank SA will consider, to the extent necessary, its legitimate interests in the context of carrying out its object of activity (e.g. for providing you requested information, for improving the services provided or for complying with the applicable legal obligations).
The refusal to provide personal data may determine the impossibility of providing the aforementioned services and/or of complying with the other processing purposes of the Bank.

The Bank stores the personal data for the duration necessary for the provision of the aforementioned services, as well as afterwards, according to the Bank’s internal policies and the applicable legal obligations. After the expiration of the legal archiving period, the Bank may order the anonymisation of personal data, thus depriving them of their personal character and continue the processing of anonymous data for statistical purposes.

To fulfill the processing purposes the Bank may disclose personal data to the following categories of beneficiaries: you, to the extent that you exercise your right of access under the applicable law, Raiffeisen Bank SA, other natural or legal persons processing your personal data on behalf of Raiffeisen Bank SA, the entities of the Raiffeisen Group, the contractual partners of Raiffeisen Bank SA and Raiffeisen Group entities empowered by Raiffeisen Bank SA with regard to the processing of personal data, local / central public authorities to the extent necessary;.

At this moment, to fulfill the above-mentioned purposes, the Bank may transfer certain categories of personal data outside Romania, in other countries of the EU / EEA, as well as outside the EU/EEA, to the United States of America. In case of transfers outside the EU/EEA, the Bank will ground the personal data transfer on standard contractual terms adopted at the level of the European Commission or other appropriate safeguards.
In the course of carrying out of the Bank’s activity the above-mentioned transfer countries might change. The updated list of countries where personal data is transferred can be found by accessing the Policy on personal data protection and confidentiality, available at https://www.raiffeisen.ro/despre-noi/politica-de-confidentialitate.

In addition, please be informed that for mailing purposes (for our internal communication or for communication with you), Raiffeisen Bank SA uses the mailing and cloud computing services provided by Google. The personal data you provided us may be used by us and by our processors, Google Ireland Ltd. seated at Gordon House, Barrow Street, Dublin 4, Irland and respectively Google Inc., seated at 1600 Amphitheatre Parkway, Mountain View, California 94043 SUA, having the data centers listed here: http://www.google.com/about/datacenters/inside/locations/.

The Bank uses cookies for supporting operation and functionalities of the website, such as technical operation of the website to ensure it performs as expected. Cookies are used to track users across our websites. They can be used to build up a profile of search and/or browsing history for every user. Identifiable or unique data may be collected. Anonymized data may be shared with third parties. Cookies are used to support your experience on the site and include user-selected options, site navigation aids, etc. Generally, no personally identifiable data is collected with these types of cookies. To have more information how Raiffeisen Bank SA use cookies, please visit our Cookie Policy.

Data Subjects have the following rights as concerns the processing of their personal data: the right to be informed, the right of access, the right to rectification, the right to erasure (“right to be forgotten"), the right to restriction of processing, the right to data portability, the right to object, the right not to be subject to an individual decision-making and the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or to address to the competent courts of law, to the extent the data subject considers this necessary.
After the request to erase the data, the Bank may anonymize such personal data (depriving them of their personal character) and continue the processing for statistical purposes.

For additional details about processing activities carried out by Raiffeisen Bank SA, as well as for exercising your aforementioned rights in this context, please address (by sending a hardcopy / electronic request) to the Bank’s address, namely 246C Calea Floreasca Street, Sky Tower Building, District 2, Bucharest, 014476, Romania or to the following e-mail address: centrala@raiffeisen.ro.
You also have the possibility to contact the Data Protection Officer of Raiffeisen Bank SA, at the e-mail address: dpo@raiffeisen.ro.